Terms & Conditions

This website is operated by Olivia & Sophia London, a business trading in the United Kingdom. The terms “we”, “us” and “our” refer to Olivia & Sophia London.

By visiting the website and/or purchasing products, you accept the following terms of use, including any additional terms and policies referred to here. These terms apply to all users of the website, including visitors, suppliers, customers, merchants and content contributors.

By accepting these terms of use, you confirm that you are at least 18 years of age, or the age of majority in your country of residence. You must not use our products for any unlawful or unauthorised purpose, and you must not breach any laws applicable in your jurisdiction (including copyright law).

We reserve the right to refuse service to anyone, at any time and for any reason. You accept that your content (excluding card payment details) may be transferred unencrypted across various networks.

We are not responsible if the information made available on this website is not accurate, complete or current. The content is provided for general information purposes only. We reserve the right to change the content of the website at any time, without any obligation to update historical information.

The prices of our products may change without notice. The display of products in the online store does not constitute a legally binding offer, but an invitation to treat — in other words, an online catalogue.

Certain products may be available exclusively online and in limited quantities. All of our products are delivered directly to the customer through our supplier.

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person or per household. You agree to provide current, complete and accurate purchase and account information, and to update your details — such as your email address and card numbers — promptly.

We may provide access to third-party tools or links that we do not control. You agree that any use of these resources is at your own risk. We accept no responsibility for third-party materials, products or services.

If you send us comments or feedback, you agree that we may use them in any medium, at any time, without restriction or payment. You are solely responsible for the accuracy and lawfulness of anything you submit.

The submission of personal data through the store is governed by our Privacy Policy, which you can find on our website.

Our website may occasionally contain typographical errors or inaccuracies relating to prices, descriptions and delivery times. We reserve the right to correct such errors and to update information or cancel orders where any detail is incorrect, at any time and without prior notice.

You are expressly prohibited from using the website for any of the following purposes:

You agree that your use of the service is at your own risk. The service is provided “as is” and “as available”. To the fullest extent permitted by applicable UK law, Olivia & Sophia London is not liable for any direct or indirect loss arising from your use of the service. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law — including your rights under the Consumer Rights Act 2015.

You agree to indemnify and hold Olivia & Sophia London harmless against any claim arising from your breach of these terms of use, or from your breach of any law or the rights of a third party.

If any provision of these terms is found to be unlawful or unenforceable, that part shall be treated as severable and shall not affect the validity of the remaining provisions. Obligations that are intended to survive termination will continue to apply after the contract ends.

These terms of use, and any contract under which we provide services to you, are governed by and construed in accordance with the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you live.

If you have questions about these terms of use, please email our customer service team: